The ARA toothbrush uses Bluetooth Low Energy to connect to your smartphone. If you can't connect it, learn what to do.
If you already paired your toothbrush and lost connection
If you previously connected your ARA to your device but lost connection, you will see 3 dots near the toothbrush icon.
To get help pairing your ARA to your device, try these steps:
- Make sure the Bluetooth is enabled on your device.
- Place the toothbrush and your device nearby.
- A low battery can cause Bluetooth disconnections. Press the power button and make sure the toothbrush is properly charged, the LED should be green. If not, place it on the charging station and ensure that the charger is plugged in.
- If nothing happens, reset the toothbrush by pressing the button while 10 seconds.
If you try to pair your toothbrush for the first time
The ARA is able to connect via Bluetooth to one device at a time.
If you never connected your ARA to your device and you don't see your toothbrush, try these steps :
- Make sure the Bluetooth is enabled on your device and disable it on the other device around
- Place the toothbrush and your device nearby.
- A low battery can cause Bluetooth disconnections. Press the power button and make sure the toothbrush is properly charged, the LED should be green. If not, place it on the charging station and ensure that the charger is plugged in.
- If nothing happens, reset the toothbrush. The toothbrush should appears in the list.
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If it appears in the list after being resetted but can't connect, the toothbrush may be connected to another device:
- Forget your toothbrush or disable the Bluetooth on other devices.
- Try again to connect your current device.
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If you still can't pair or connect your toothbrush
- If you previously connected your toothbrush to your device, forget it from the settings of the Kolibree App, then try to pair and connect it again.
- If you can't pair your toothbrush with your device, try to pair and connect it with another device.
- Check that your toothbrush supports your device.