When you purchase a product on the Kolibree web site, and the payment is accepted you will receive an order confirmation on the email provided when placing the order ( Picture 1).
Once the product is shipped from our logistic center you will receive a delivery note ( picture 2 ) & an invoice document ( picture 3 ) in PDF format by email.
Please keep your delivery note and invoice document as this will be required to claim the warranty of your product.
Please note that a tracking link of your shipment is written on the delivery note and on the invoice ( see blue circles in below pictures ). By clicking on it , you will be redirected to the carrier site when you will get the status and progress of your shipment.
1 - Order Confirmation
2 - Delivery Note
3 - Invoice